The PSAC/UTE bargaining team met with the Canada Revenue Agency (CRA) on October 23-25 to continue negotiations for a new collective agreement. While the team
raised a number of key issues like job security, scheduling protections, and improving
working conditions in call centres, the employer did not move to resolve them.
The team tabled proposals concerning the Workforce Adjustment Appendix (WFA) in
our collective agreement. Our WFA proposals would enhance job and income security
for employees, and would ensure greater options for any employees that are declared
surplus in the future. The team also proposed changes that would minimize favouritism
and provide for recognition of employees’ years of service with the Agency.
Hours of Work
Presently, CRA employees fill thousands of evening shifts, with new requests for
evening and/or weekend work being submitted to the Union by the Agency on a
monthly basis. Moreover, the employer indicated in bargaining that as a result of
service renewal, they are interested in increasing evening shifts. In response, the
bargaining team made it clear to management that the collective agreement must
include new protections around the scheduling and assigning of hours of work.
The team had considerable discussion concerning the terrible working conditions in
CRA call centres across the country, and the need for new rights for those working in
The bargaining team is scheduled to return to the table the first week of December.
PSAC and UTE are calling on the CRA to return to the table in December ready to
address these key issues.
Be sure to go to ute-sei.org and psacunion.ca for more information and to subscribe
for regular updates. Should you have any questions, please contact your UTE Local