Coronavirus Disease (COVID-19) – Update March 27th

Your union and management have continued to work together to address all the changes resulting from the Covid-19 pandemic. Our last update outlined a 3-step plan to address the remaining employees who have been unable to commit to telework for various reasons. Some of you may have begun to receive calls from the senior management team regarding your specific situation. Some of you will be contacted early next week. Management will be checking in to confirm your current ability to telework or report to the office. If you cannot come to the office or telework, please inform management of your circumstances. Management will be making our contact information available to you so that you can seek support when addressing your individual circumstances. Please contact Ingrid Ritums at 905-741-6907 or Gina Degner or 905-745-8616 if you have any questions or concerns.

We have heard from many call centre agents with questions about their contracts and whether they will be affected by the COVID-19 pandemic. All call centre agents will be offered a contract extension to June 30th, 2020. Your work answering calls from Canadians during this pandemic is vital to the wellbeing of Canadians who are struggling to make ends meet as a result of COVID-19 and we would like to express our gratitude to all the call centre employees at Canada Revenue Agency. We understand that the calls have been difficult as a result of the pandemic and we are here to support you in any way we can.

This past week, over 400 employees in our local transitioned to teleworking. This was a huge undertaking and we are so proud of all the employees who stepped up this past week to deliver excellent service to Canadians while transitioning to working from home. As of today, we have 502 call centre agents teleworking at our call centre. The office will remain open for a small group of employees and we would like to thank them for their hard work as well.

Many non-critical employees have been asking what will happen after April 5th, 2020. At this time, we do not have an answer, but we will continue to work with our local management team and UTE to get you information regarding changes to office closures and critical and non-critical workloads as quickly as possible. Thank you again for your patience and understanding during these difficult times. Please remember to practice physical distancing, hand washing, and other measure to help prevent the spread of COVID-19.

In Solidarity,

Executive of UTE Local 00014