THE NEW COLLECTIVE AGREEMENT IS SIGNED

November 13, 2020

We are pleased to announce that the Public Service Alliance of Canada – Union of Taxation Employees (PSAC/UTE) and the Canada Revenue Agency (CRA) signed a new collective agreement this morning for approximately 29,000 employees working at CRA and being represented by the PSAC-UTE.

The new collective agreement is now in effect. It applies from November 1, 2016, to October 31, 2021, inclusively. The CRA has a maximum of 180 days from today to implement the provisions of the collective agreement, which includes the adjustment of the employees’ wages and paying out the retroactive and lump sum payments.

The Agency committed to keeping the union updated every two weeks as to the progress of getting union members paid out. The first meeting is scheduled for Tuesday November 17, 2020.

Once again, we want to thank each and every one of you, our members, for your ongoing support to your bargaining team and your union.

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SIGNING OF THE NEW COLLECTIVE AGREEMENT ON NOVEMBER 13TH

November 5, 2020

Now that the tentative agreement between PSAC/UTE and CRA has been approved by the Governor in Council and the Governor General of Canada, the parties will be signing  the new collective agreement on Friday, November 13, 2020.

The date of signing is the date on which our contract takes effect.  Everyone in the bargaining unit on that date is eligible to receive the one-time lump sum payment in the amount of $400.00.

CRA has 180 days from the date of signing the new collective agreement to:

• implement the new rates of pay;
• provide retroactive pay effective to the expiry date of the old contract; and
• pay the one-time lump sum payment in the amount of $500.00 as compensation for the extended implementation timelines. All our members are entitled to this amount as well as those who retired after the expiry date of the last contract.

We are in discussions with the Agency as to when these payments will be made. Further information will be provided as soon as it becomes available.

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UPCOMING SIGNING OF THE NEW COLLECTIVE AGREEMENT

October 22, 2020

Hello Sisters and Brothers,

We know you are all impatiently waiting to learn when the new collective agreement will finally be signed. Many of you have contacted us regarding this issue.

As mentioned by the Commissioner and the Deputy Commissioner in an email sent to employees on September 30th, the CRA, as a separate employer, must seek approval of the agreement from the Governor in Council (this is in fact the Cabinet of the federal government and the Governor General). Once the Governor in Council approves it, it will publish an Order in Council. Then, the CRA and the PSAC-UTE will meet shortly thereafter to sign the new collective agreement.

The Cabinet is expected to meet to approve our agreement at the end of October or early November.

We therefore anticipate being able to sign the new collective agreement in mid-November unless an emergency arises that would postpone the meeting of the Cabinet.

As soon as we have confirmation from CRA that it has received the Order in Council, we will inform you of the specific date of signing of the new collective agreement.

In Solidarity,

Marc Brière
National President

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PSAC MEMBERS RATIFY NEW AGREEMENTS WITH TREASURY BOARD AND CRA

September 29, 2020

A majority of PSAC members in the Program and Administrative (PA), Technical Services (TC), Education and Library Science (EB), and PSAC-UTE (Canada Revenue Agency) bargaining units have voted in favour of their respective tentative agreements. The four units represent nearly 110,000 federal public service workers who have gone above and beyond to support Canadians during this pandemic.

The new collective agreements for the PA, TC and EB groups cover the 2018-2021 period, while the new PSAC-UTE collective agreement covers the 2016-2021 period. All agreements provide for fair wages, no concessions and improved working conditions.

“I am proud of the elected members of our bargaining teams for their unwavering dedication during this round of talks,” said Chris Aylward, PSAC National President. “Thanks to their hard work and the solidarity shown by thousands of members across the country, we were able to negotiate a fair deal. We’re now in a strong position to build on these improvements in the next round of bargaining.”

Next Steps

In the coming weeks, PSAC will meet with Treasury Board and CRA representatives to sign the new collective agreements. With the exception of monetary provisions, which are retroactive, new contract terms come into effect on the date of signing.

Both employers have 180 days from the signing of the contracts to implement wage increases, wage adjustments and allowances. As explained in the ratification kits, in view of this extended implementation timeline, PSAC negotiated a $500 lump sum payment into all contracts.

PSAC will update members when contracts are signed. Please keep your contact information up to date via the member portal.

SV group, Parks, CFIA and FB group

Members in the Operational Services (SV) group have until October 5 to vote on their new contract while those in the Parks and CFIA units will vote between October 5 and November 4.

Members in the Border Services (FB) unit are still in talks.

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DEAL REACHED FOR PSAC-UTE MEMBERS – July 24, 2020

In a victory for members at the Canada Revenue Agency (CRA) who have gone above and beyond to support Canadians during this pandemic, PSAC-UTE has reached a tentative agreement that provides fair wages, no concessions and improved working conditions.

In addition to these successful talks, PSAC-UTE members will also be awarded a Phoenix damages settlement to compensate members for the pain and suffering caused by the broken pay system. Please see the UTE website for more on the Phoenix settlement signed with the CRA.

Wage settlement

The PSAC-UTE bargaining team successfully secured fair wage increases and wage adjustment averaging at 2.07% per year.

Total economic increases with full retroactivity:

2016	2017	2018	2019	2020
1.75%	2.25%	2.80%	2.20%	1.35%

Economic increase breakdown

PSAC-UTE members will receive the following wage increases:

2016	2017	2018	2019	2020
1.25%	1.25%	2.80%	2.20%	1.35%

In addition to those wage increases, the following wage adjustments were also obtained:

2016	2017
0.50%	1.00%

Lump sum payments

• A one-time lump sum payment of $400 to each employee in the bargaining unit on the date of signing of the collective agreement.
• A one-time payment of $500 in recognition of the extended collective agreement implementation deadline and an additional $50 for every subsequent 90-day delay

Term employees to become permanent after 3 years

In tandem with our settlement at the bargaining table, the CRA has agreed with UTE to modify its term roll-over policy. Term employees will no longer have to wait 5 years for permanency. Term employees shall now be made permanent after 3 years of employment with the CRA. Further details will follow soon.

Other improvements include:

• New scheduling appendix for call centre employees: The CRA must now solicit volunteers for evening work during tax season and distribute such hours to volunteers on an equitable basis
• New article for call-centre employees: For the first time, the collective agreement establishes minimum standards of work for our members who work in call centres. This breakthrough provides five consecutive minutes off the phone per hour for these employees. In addition, the employer has agreed that call monitoring is to be used for guidance and feedback while a new joint union-management committee is to be established to ensure that fair and transparent guidelines are put in place with respect to call monitoring in CRA call centres
• New paid domestic violence leave of 10 days
• Inclusion of step-brother, step-sister, daughter-in-law and son-in-law in the definition of family
• Better language on return to work following a maternity or parental leave, giving more flexibility to parents who wish to change positions within the federal public service
• Improvements to parental leave pay
  • Updated language to match the new legislation including a new extended leave option and the sharing of parental leave
  • Expanded supplementary allowance for every week an employee is on extended or shared parental leave
  • Additional weeks for parents covered under the Quebec Parental Insurance Plan, when both parents work in the public service
  • Update of language to account for new legislation reducing the waiting period for employment insurance to one week from two weeks
• Updated and improved language to match new legislation on compassionate care and caregiving leave
• Better language to allow the use of employer facilities for union activities, plus a written commitment from the CRA to continue discussions with the union on the issue of union access to the workplace
• Changes to workforce adjustment what represent the most significant improvements since it was first signed as an appendix in the collective agreement:
  • Reduction involuntary layoffs by allowing volunteers to come forward to leave the public service during times of workforce adjustment
  • Improvements to the alternation process
  • More union involvement, ensuring employees have the right to union representation during a WFA
  • Improvements to the monetary provisions, including the education allowance, the counselling allowance, and the transition support measure
• Increased flexibility for employees to submit vacation leave requests: The employer must now respond to employee vacation leave requests within fifteen days
• Increase in maternity related reassignment or leave qualification from 24 to 78 weeks following the birth of a child
• Broadening of the definition of family with the addition of a person who stands in place of a relative for:
  • Leave without pay for the care of the family
  • Bereavement leave
  • Leave with pay for family-related responsibilities
• There is no longer a cap of 7.5 hours for the employee to use family-related responsibilities leave to attend school functions
• Bereavement leave was formerly for seven consecutive calendar days. Now an employee can split it into two periods so that they can access some days at the time of death and other days at a later period (but within 12 months) for the purpose of attending a memorial or ceremony
• Ability to take a leave without pay for personal needs twice instead of once during the employee’s total period of employment in the public service
• Expansion of travelling time eligible for overtime pay from twelve to fifteen hours
• An increase in meal allowance for overtime from $10 to $12
• A new leave provision for members elected to union leadership
• Expansion of leave with pay for employees involved in staffing processes
• Union member participation in collective bargaining and certain Labour Board proceedings no longer subject to operational requirements
• Expansion of bargaining unit information to be provided to union on a quarterly basis
• Extension of previous incentives for SP-04, SP-05 and SP-06 working at the Compensation Client Service Centres and performing duties that are directly linked to pay operations and transactions at the Agency (the MOU outside the collective agreement is extended to September 1, 2020 including one-time $4,000 incentive payment upon hiring and double overtime)

Full text and next steps

We will share the final text and full details of the tentative agreement as soon as it becomes available. Shortly thereafter, PSAC-UTE members will be invited to participate in online ratification votes. Details about the votes will be shared as soon as possible.

Our bargaining team unanimously recommends the ratification of the tentative agreement.

To ensure that you receive all updates and can participate in the ratification process, please ensure that you have either updated your contact information on PSAC’s member portal, or that you create an account if you have not done so already.

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PSAC-UTE bargaining: Still at the table, Hard at work – July 17, 2020

The PSAC-UTE bargaining team is still in talks with Canada Revenue Agency (CRA) representatives. The current session — to negotiate a new collective agreement for nearly 30,000 PSAC-UTE members — began on July 14.

Limited progress has been made at the table so far and both the union and CRA management have agreed to extend the bargaining session.

Stay tuned for updates

PSAC-UTE will provide bargaining updates as appropriate in the coming days. Please be sure to go to ute-sei.org and psacunion.ca for more information and to subscribe for regular email updates. Should you have any questions, please contact your UTE Local President.

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PSAC-UTE bargaining team returns to table next Tuesday – July 10, 2020

Negotiations for nearly 30,000 PSAC-UTE members at the Canada Revenue Agency (CRA) will resume July 14.

The new dates were secured following our email campaigns targeting Treasury Board President Jean-Yves Duclos and Revenue Minister Diane Lebouthillier during which PSAC-UTE members sent thousands of emails demanding a return to the table.

Our union bargaining team is meeting with CRA representatives following the strong tentative agreement signed this week at the PA bargaining table for over 70,000 Treasury Board employees. That agreement, along with the Public Interest Commission’s recommendation for settlement, which sided with many union-proposals, gives our bargaining team additional leverage to make progress on addressing key members concerns at the table.

Phoenix damages settlement reached

Alongside the PA talks, PSAC also successfully negotiated a Phoenix damages settlement for all PSAC members, including UTE members working at the CRA.

Last year, PSAC rejected the government’s meagre offer of 5 days of cashable leave, which was too little and would have rewarded those who earn more while punishing workers who make less. The current agreement provides eligible PSAC members with a fair and equitable lump sum payment of $2,500.

Unlike tentative deals for collective agreements that must be voted on by PSAC members, the Phoenix damages agreement required ratification by the PSAC National Board of Directors. The Board voted unanimously in favour of the offer on July 3.

Please read the following update which provides greater detail on the general Phoenix compensation portion of the settlement, as well as the expansion of the claims process for out-of-pocket expenses and for those who suffered major losses because of Phoenix.

Stay tuned for updates

PSAC-UTE will provide bargaining updates as appropriate in the coming days. Please be sure to go to ute-sei.org and psacunion.ca for more information and to subscribe for regular email updates. Should you have any questions, please contact your UTE Local President.

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PSAC-UTE bargaining with CRA to begin once ongoing Treasury Board talks conclude
– July 8, 2020

Contract negotiations for nearly 30,000 PSAC-UTE members at the Canada Revenue Agency were scheduled to resume July 7 but have now been briefly delayed while talks for the Program & Administrative (PA Group) under Treasury Board continue.

PA Group contract negotiations for over 70,000 PSAC members have been underway since June 23 and have taken longer than expected. The new negotiation session between our PSAC-UTE bargaining team and the CRA will begin as soon as the PA negotiation session concludes.

We will notify all PSAC-UTE members once their bargaining teams are back at the table this week.

Please be sure to go to ute-sei.org and psacunion.ca to subscribe for regular email updates.

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PSAC-UTE returns to the bargaining table with the CRA – June 19, 2020

Negotiations are set to resume for nearly 30,000 PSAC-UTE members who have been without a contract for almost four years. Canada Revenue Agency has agreed to return to the bargaining table the week of July 6 in the wake of ongoing pressure from our members.

PSAC-UTE members have played a pivotal role during the pandemic, going above and beyond to provide emergency financial assistance to millions of Canadians during peak tax season. Members have been working day and night from their homes—often while also juggling family obligations—to provide support on an historic scale.

At the end of April, a Public Interest Commission (PIC) released recommendations for a settlement for PSAC-UTE members. The Commission sided with several union proposals, including:

• Addressing the wage disparity with our co-workers in the Audit, Financial and Scientific (AFS) group; management cannot simply offer us the wage pattern achieved by the PA group under Treasury Board for the 2016-18 period.
• Recognizing that management may have to move on “one or more of the issues” related to working conditions in call centres raised by the union in order to reach a settlement.
• Adopting improved definitions of “family” and “travelling time”.
• Acknowledging there is no valid reason for management to oppose seniority recognition for scheduling evening and weekend work.
• Reimbursing medical certificates that management requests from employees.
• Allowing union officials access to CRA facilities without unreasonable denials from the employer.

Our bargaining team also remains committed to our proposal to allow term employees the opportunity to gain indeterminate status rather than spending years on short-term contracts.

Since the PIC report, thousands of PSAC-UTE members have called and emailed Treasury Board President Jean-Yves Duclos and Minister of National Revenue Diane Lebouthillier to pressure the employer back to the bargaining table.

The Agency must now be prepared to return to the table ready to address the key concerns as per the Public Interest Commission’s recommendations.

For regular updates, visit ute-sei.org and psacunion.ca/canada-revenue-agency and subscribe for regular email updates. Should you have any questions, please contact your UTE Local President.

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PSAC-UTE to CRA: Time to get back to the table – May 7, 2020

On the heels of the Public Interest Commission (PIC) report released on April 30, PSAC-UTE (Union of Taxation Employees) National President Marc Brière has made it clear to Canada Revenue Agency (CRA) leadership that bargaining talks must resume.

The PIC report sided with several union proposals, making it clear that wage discrepancies, working conditions in call centres, and questions relating to years of service recognition when assigning evening and weekend work, among others, should be addressed.

The report provides a framework for the parties to resume contract talks.

PSAC-UTE members have shown unwavering dedication and commitment to their work as they rapidly implement the government’s various financial support measures for the public during the pandemic, such as the massive Canada Emergency Response Benefit, the Canada Emergency Wage Subsidy, the Canada Emergency Student Benefit as well as expansions to the GST credit and the Canada Child Benefit. All this while continuing to process the benefits that are normally remitted to the public as well as the tax returns for individuals and corporations during this tax season.

“Our members are doing all this even though they haven’t had a new contract in almost four years,” said Brière. “This cannot go on, and I’ve told CRA Commissioner Bob Hamilton that management must come back to the table ready to reach a fair contract with us.”

The pandemic cannot be used as an excuse for delays in resuming bargaining. Across Canada, governments have made deals or have continued negotiating with public employees since the pandemic began—for example, teachers reached tentative agreements in British Columbia and Ontario and hundreds of thousands of provincial public employees are still actively bargaining with the government of Quebec. In April, moreover, PSAC reached a tentative agreement with Canada Post, a federal crown corporation.

“We followed the bargaining process set by the government’s own legislation and the PIC process is now done,” added Brière. “The ball is now in the Agency’s court, and we expect them to respond with dates to resume talks.”

Tell the government to get back to the table. Now.

Send a message to the Minister of National Revenue, the Honourable Diane Lebouthillier, telling her it’s time to reach a fair deal for public service workers.

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Public Interest Commission puts pressure on Agency to bargain a fair contract – April 30, 2020

The Public Interest Commission (PIC) has released recommendations for a settlement in contract negotiations between PSAC-UTE (Union of Taxation Employees) and the Canada Revenue Agency. The Commission sides with several union proposals through the following recommendations:

• The wage disparity with our co-workers in the Audit, Financial and Scientific (AFS) group should be addressed; management cannot simply offer us the wage pattern achieved by the PA group under Treasury Board for the 2016-18 period.
• Management may have to move on “one or more of the issues” related to working conditions in call centres raised by the union in order to reach a settlement.
• Improved definitions of “family” and “travelling time” should be adopted.
• There is no good reason for management to oppose seniority recognition for scheduling evening and weekend work.
• The cost of medical certificates management requests from employees should be reimbursed.
• Access by union officials to CRA facilities should not be unreasonably withheld.

The PIC did not address our proposal to allow term employees the opportunity to gain indeterminate status rather than spending years on short term contracts, as this matter technically falls outside of the Commission’s purview. However, the union remains committed to pushing this key member concern forward in any forthcoming bargaining sessions and directly with the CRA Commissioner.

Front-line workers deserve a fair contract

Throughout the current COVID-19 pandemic, thousands of PSAC-UTE members across Canada have been on the front lines of the government’s initiatives, working day and night from their homes—often while also juggling family obligations—to provide rapid financial support to the public on a massive scale. The union has worked cooperatively with management in this time to address any staffing concerns and to ensure new programs were launched successfully and on time.

Yet, we have not had a new contract since November 2016 and the last time we received a wage increase was all the way back in November 2015. This is unacceptable. The CRA must not waste any time in reaching a fair contract with our hard-working members.

Next steps

A meeting of our national strategy committee—including both PSAC National President Chris Aylward and UTE National President Marc Brière—is scheduled for May 4 to discuss next steps and we will follow-up with communication to the members.

Click here to review the full Public Interest Commission report.

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PSAC to government: Keep public services stable, head back to the bargaining table – April 24, 2020

Over the last two months of the COVID-19 pandemic, PSAC members have been on the frontlines battling the virus and delivering emergency financial support to millions of Canadians. They continue to provide these critical services, they do so without a new contract, and many have not seen wage increases for up to four years.

It’s time for the federal government to fix this by heading back to the bargaining table and reaching a settlement for over 140,000 public service workers.

PSAC members are putting Canadians first during this unprecedented crisis. They work around the clock to deliver benefits, and they face the virus head-on every day at our borders, in our federal penitentiaries, in meat packing plants as they inspect our food, and the list goes on. Thousands have also stepped forward to do completely new jobs wherever there has been a need to support the government’s relief efforts. They want to keep working but they also want a fair contract.

Elsewhere in Canada, the need to provide stability and fair compensation to public service workers during this pandemic has been recognized. The government of Ontario bargained and settled with its teachers’ unions in the first weeks of the crisis, and the Quebec government is at the bargaining table with unions representing over 500,000 public sector workers. Even large federal employers like Canada Post reached a tentative agreement with PSAC members just days ago.

And in response to the pandemic the government implemented massive changes at lightning speed across the public service (with the help of PSAC members), yet they have refused to move forward on the comparably modest task of settling a round of bargaining.

There is no reason for the federal government to delay. Canadians need a stable public service that is well supported during this difficult time, and our members certainly deserve to have their basic right to a fair contract respected.

We should also keep in mind that these are the same workers who continue to experience four years of Phoenix pay nightmares and have yet to be compensated for their hardships.

We are urging the federal government to get their negotiators back to the table with a mandate to reach a fair settlement to the benefit of PSAC members and all Canadians.

Chris Aylward
PSAC National President 

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Update regarding the UTE/PSAC-CRA Public Interest Commission Report – April 17, 2020

Hello Sisters and Brothers,

UTE National has been receiving a lot of questions about the UTE/PSAC-CRA Public Interest Commission (PIC) report.

Therefore, we want to provide you with an update.

As previously mentioned, the report was supposed to be released at the end of March but due to the COVID-19 pandemic, which is certainly one of the biggest tragedies of our lifetime, every aspect of our lives, both personal and professional, has been drastically turned upside down.

The government is quite obviously consumed by the current events and the incredible and noble work you are doing proves it.

This fact, however, did not push the PIC report to the side and we have been following up constantly while recognizing the seriousness of the pandemic.

It is our understanding that the issuance of this non-binding report is imminent and should be in our hands in the next few weeks after it goes through the Labour Relations Board’s legal department.

As soon as we receive the report, we will proceed without delay with its analysis and provide you with our reactions.

Rest assured that we will ensure that your outstanding work and service to Canadians is duly recognized and will not be forgotten.

Thank you for the great work you do each and every day and thank you for your solidarity.

Sincerely,

Adam Jackson
2nd National Vice President

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CRA rattled by strike vote announcement – February 14, 2020

Our bargaining team was very surprised – to say the least – to see CRA’s email to all staff today regarding our current negotiations.

After more than four years without a wage increase, the CRA has never made a wage offer to our bargaining team. Not in the Public Interest Commission (PIC) hearings, and not at the negotiation table. There has been absolutely nothing preventing them from doing so, including any outstanding demands from the union – that’s exactly what the bargaining table is for.

In addition, negotiations via a communique in the manner that the Commissioner has engaged in is not only irresponsible – it may be illegal. PSAC is consulting our legal counsel to see if today’s communication is grounds for taking legal action against the CRA for bad faith bargaining.

As for the wage proposal that the Commissioner communicated in his ‘update’ for 2016 – 2022, we note that it is significantly less than what our coworkers received in the AFS group in terms of economic increases for the same period of time. We are not second-class employees. We deserve much better than this.

It’s clear that announcing our upcoming strike votes has rattled the CRA leadership and caused them to lash out so recklessly. This is all the more reason for PSAC-UTE members to vote in favour of a strong strike mandate. CRA has made it obvious that they will only be moved by the threat of workplace action.

The Commissioner is complaining about the number of demands. Here is the bottom line: We have yet to have any meaningful negotiations with the Agency as they refuse to address our core issues in any substantive way. This includes wages.

We at CRA all have coworkers who work years on term contracts without ever getting the chance to have a permanent job. That doesn’t happen anywhere else in public service. There is more and more evening work at CRA. Working conditions in our call centres are a nightmare. And CRA wants to expand shift work while seeking even more concessions from us.

We are done being lectured at by our employer. Support your bargaining team at our upcoming strike votes to make sure we can return to the bargaining table in a position to win a fair contract and make CRA a better place to work.

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CRA bargaining: Strike votes to begin in February – February 3, 2020

PSAC-UTE will begin holding strike votes beginning on February 17. The union have been negotiating in good faith for a new collective agreement with the Canada Revenue Agency (CRA) since June 2018, but CRA management has consistently refused to address our members’ concerns and has instead insisted on a range of concessions.

It has now been more than four years since we last received a wage increase in November 2015, yet the Agency keeps rejecting our wage proposal. Even worse, in all this time, management has not even bothered to respond to us with its own monetary proposal. It’s just not possible to negotiate when the other party doesn’t even care enough to make a counteroffer.

The government also continues to reject our proposals to improve work-life balance, increase job security for term employees, and enhance working conditions in call centres.

The Agency’s failure to reach a new agreement with us has meant that working conditions at the CRA have suffered, which also means that the service we proudly provide Canadians is suffering.

A Public Interest Commission (PIC) wrapped up on January 20 and we expect a PIC report with non-binding recommendations for a contract settlement later this winter. While we are of course open to meeting with CRA management to reach an agreement at any time, the time has also come for us—together, as a union—to take a stand.

We need to show CRA management and the government that we’ve had enough and that we won’t let them drag this out any longer.

We deserve a fair contract now, and getting a strong strike mandate from our membership is the best way to get it.

For more information on the strike votes, please check our Frequently Asked Questions.

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Management Reaffirms Concessions and Rejects Contract Improvements – January 23, 2020

On January 20, Canada Revenue Agency (CRA) management presented its bargaining proposals at a Public Interest Commission (PIC) hearing, reaffirming its push for regressive changes to the collective agreement and its rejection of union proposals. Moreover, the CRA once again failed to present its own wage proposal, even while rejecting the union’s proposal.

PSAC-UTE has made it clear to the CRA leadership numerous times that we will not accept concessions, yet the CRA continues to come back with the same unacceptable proposals. These include:

• A reduction in the amount of vacation credits that workers can carry over each year.
• A reduction of family-related leave for term employees.
• Giving management the unilateral right to schedule all workers for shifts starting as early at 6 AM with neither union consultation nor the standard $7 per hour premium.

PSAC-UTE previously presented proposals to address key members concerns and advance new rights, including:

• Improving work-life balance through an increase in paid family-related leave, and greater access to compressed work weeks and telework.
• Limiting evening and restricting weekend work, and having management recognize years of service when there is evening and weekend work so that employees can have some say in when they work.
• Improving working conditions in call centres, including more rest breaks and more reasonable, reduced monitoring of employees by management.
• Introducing a term-roll over policy similar to those of other government departments and agencies, which provide term workers a clear path to becoming permanent.

However, the CRA continues to reject all these proposals, wanting to preserve sole managerial discretion in allowing, denying or removing compressed work weeks, in assigning evening or 6 AM shifts to employees, or authorizing continuous monitoring of call centre workers. We do not accept this. Employees deserve to have rights protected under our collective agreement. Our proposals have already been agreed to by other federal employers. We deserve the same and will continue pushing for a better contract for all.

PSAC-UTE’s last contract with CRA expired on October 31, 2016 and our last wage increase occurred in November 2015 – well over four years ago. The agency has rejected our proposed annual increases for the 2016-2019 period but doesn’t want to make us a counteroffer. We deserve reasonable wage increases that, at minimum, keep up with the increasing cost of living. Read our full wage proposal, including detailed rationale, on page 179 of our PIC submission.

PSAC-UTE’s bargaining team presented the union’s proposals’ package at the PIC on January 6.

We are now awaiting recommendations for a contract settlement from the PIC, which we expect sometime in late winter.

What is a Public Interest Commission (PIC)?
Under the law that governs contract negotiations in the federal public service, once impasse is reached at the bargaining table, a PIC is established to help the parties reach an agreement.

The PIC is a panel of three people – a chairperson appointed by the Labour Board and nominees appointed by the union and management. The union and the employer submit briefs and explain their positions on the outstanding issues at a hearing with the PIC. The PIC then issues a report with recommendations for settlement. The recommendations are not binding. Once the PIC releases its reports for the various PSAC units, the union’s respective bargaining teams will meet to discuss the recommendations.

Traditionally, following this, PSAC’s teams and government representatives have returned to the table to resume negotiations. We expect the PIC report for bargaining with CRA to be issued in late winter 2020.

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CRA Bargaining: PSAC Presents Proposals For Contract Improvements at PIC Hearing – January 9, 2020

• A fair compensation package. Our last contract expired on October 31, 2016 and our last wage increase occurred in November 2015 – well over three years ago. We deserve reasonable wage increases that, at minimum, keep up with the increasing cost of living.
• Better working conditions for call centre workers. We are pushing for improved working conditions in call centres, including more rest breaks and more reasonable, reduced monitoring of employees by management.
• Improved scheduling rights. We want to limit evening and restrict weekend work, and have management recognize years of service when there is evening and weekend work.
• Improved work-life balance. It has been far too long since we have seen an increase in paid leave in our collective agreement. The government needs to put its money where its mouth is when it comes to improving work-life balance at CRA. And the time has come for the Agency to show that its ‘People First’ philosophy is more than just a slogan.

PSAC-UTE also continues to push the CRA for more indeterminate employment opportunities for term workers, improved protections against layoffs, and an overall reduction in contracting out. However, these demands were not part of the union’s presentation as they are beyond the jurisdiction of the PIC.

You can download PSAC-UTE’’s PIC submission here.

The Agency will be making its arguments before the PIC January 20.

If you have any questions or concerns, or want more information on our proposals, speak with your Local President or UTE Regional Vice-President. You can also sign up for email updates.

What is a Public Interest Commission (PIC)?

Under the law that governs contract negotiations in the federal public service, once impasse is reached at the bargaining table, a PIC is established to help the parties reach an agreement.

The PIC is a panel of three people – a chairperson appointed by the Labour Board and nominees appointed by the union and management. The union and the employer submit briefs and explain their positions on the outstanding issues at a hearing with the PIC. The PIC then issues a report with recommendations for settlement. The recommendations are not binding.

Once the PIC releases its reports for the various PSAC units, the union’s respective bargaining teams will meet to discuss the recommendations. Traditionally, following this, PSAC’s teams and government representatives have returned to the table to resume negotiations. We expect the PIC report for bargaining with CRA to be issued in late winter 2020.

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Mourning 3 Years Without A Contract – October 31, 2019

Today, October 31, 2019 marks 3 years since YOUR contract expired.

In order to mark this unfortunate anniversary, we are providing our members with a solidarity pin to wear to send a clear message to the CRA that we are all very frustrated with the way the negotiations are going so far and that our patience has reached its limit.

There is absolutely no reason for negotiations to take this long and it is due time for the employer to come back to the bargaining table with a clear mandate to address the important issues that we raised on behalf of our members and to provide them with a compensation package that reflects the hard work that they perform.

We ask that you wear the pin with pride in the workplace to show that you want the negotiations to resume as soon as possible.

Three years is three years too long!

Marc Brière
UTE National President

Adam Jackson
UTE 2nd National Vice-President

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Bargaining Update (Summer 2019) – July 24, 2019

Sisters and Brothers,

I hope your summer is going well and you are able to enjoy some time with friends and family.

We have received official notice from the Federal Public Service Labour Relations and Employment Board that our hearing dates for the Public Interest Commission (PIC) have been set for January 6^th and 20^th, 2020.  This is really the same timeline as the other tables that are heading to the PIC.  While we are disappointed with the incredibly long timelines throughout this process the dates are set.

At this hearing, we will present our side on the issues that need fixing in our workplaces in addition to the economic increases that we deserve.  Make no mistake, you deserve no less than other bargaining agents got and we will make the case that you deserve better.

Recently and on more than one occasion, we made it clear to the employer that we are willing to go back to the bargaining table in the event that they are willing to make meaningful progress on our bargaining demands including the economic proposals.  Please know that to this point there is no wage offer on the table.

As stated above, if the employer wishes to move forward, they have every opportunity to show you that they want to address our issues by getting back to the table.

We only want the best for you and with your help we will make it happen.

While waiting for the PIC to take place, many actions can be taken such as meeting with your MP especially given the impending election and their canvassing.  Letter writing is also an option as the incumbents wish to be re-elected and their competition need your votes to do so.  Take advantage of that leverage. If you haven’t done so already, please consider writing the Minister of National Revenue as well.

We can do this together.

In Solidarity,

Adam Jackson
UTE 2^nd National Vice-President

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PSAC-UTE continue pursuit of a fair collective agreement with the CRA – June 1, 2019

“The tentative collective agreement settlements reached by the federal Treasury Board and the Canada Revenue Agency with some federal unions this week will not stand in the way of proper compensation for PSAC/UTE members who work for the CRA”, says PSAC National President Chris Aylward.

“Negotiations with the CRA are at impasse and, despite the Agency’s objections, the Federal Public Sector Labour Relations and Employment Board is establishing a Public Interest Commission to review the positions of the parties and make recommendations”, says UTE National President Marc Brière.

“We are prepared to go back to the bargaining table, but the CRA must show it is prepared to address the important concerns of our members including compensation, work-life balance and working conditions in call centres,” said Brière.

After almost a year of negotiations, the Agency continues to insist on concessions and refused to table wages when the parties met in mediation.

“Our bargaining team is interested in collective agreement improvements, not rollbacks,” said UTE 2nd National Vice-President Adam Jackson.

“There are serious problems at CRA that need resolving, including issues related to scheduling and the fact that a great many of our members spend years at the Agency as terms and are never provided the opportunity for permanent employment. This needs to change,” concluded Brière.

The PSAC-UTE bargaining team is committed to achieving a fair contract—one that protects hard-fought gains and secures new rights and protections for PSAC-UTE members.

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PSAC-UTE declares impasse as CRA refuses to address member concerns – May 10, 2019

The PSAC-Union of Taxation Employees (PSAC-UTE) bargaining team representing members at the Canada Revenue Agency (CRA) declared bargaining impasse following talks held from May 7 to 9 in Ottawa. The session was held in the presence of a federal mediator.

The CRA once again refused to address key member concerns and instead insisted on the union agreeing to concessions.

Wages: We tabled a wage proposal back in December. The Agency ignored it for several months but eventually agreed to present its response at this week’s session. In an unprecedented move, however, the CRA reneged on its promise.

Term employment: We presented a proposal to allow term employees the opportunity to gain indeterminate status, rather than spending years on short term contracts. Other federal employers have adopted policies addressing such concerns. The CRA refused to address this issue.

Work-life balance: We proposed improvements to work-life balance, including an increase in paid leave, consistent with the government’s claimed commitment to work-life balance. The CRA said no to our proposal.

Conditions in call centres: We proposed improved working conditions in call centres, including more rest breaks and more reasonable, reduced monitoring of employees by management. The CRA said no to our proposal.

Scheduling and hours of work: We proposed changes including making evening shifts voluntary and recognizing years of service where there is evening and weekend work. The Agency has repeatedly approached PSAC-UTE to discuss increasing evening shifts and a joint union-employer study found evidence of favouritism and inconsistent practices in CRA workplaces with evening and weekend shifts. The CRA said no to our proposal and instead proposed language that could result in employees being scheduled by management to work outside core hours against their wishes.
We believe the years of service that an employee gives to the Agency should count for something. Unfortunately, the Agency does not, and insists instead that employees would prefer management deciding whether or not they work evenings and weekends in certain workplaces.

The PSAC-UTE bargaining team is committed to achieving a fair contract—one that protects hard-fought gains and secures new rights and protections for PSAC-UTE members.

Be sure to go to ute-sei.org and psacunion.ca for more information and to subscribe for regular updates. Should you have any questions, please contact your UTE Local President.

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CRA bargaining: Mediation begins, limited progress achieved – April 5, 2019

The PSAC-Union of Taxation Employees (PSAC-UTE) bargaining team representing members at the Canada Revenue Agency (CRA) held talks with the employer between April 2 and 4.  The session was held at the Federal Public Sector Labour Relations and Employment Board in Ottawa in the presence of a federal mediator.

Key issues for this round of bargaining, such as excessive term employment and hours of work, remain unresolved. Moreover, the union has still not received a response to the wage proposal. This is disappointing, and PSAC-UTE believes Treasury Board interference in the bargaining approach taken by CRA management is an obstacle to making significant progress at the table.

Nevertheless, the bargaining team did achieve limited progress on some other issues at this week’s meetings and agreed to hold another session with the mediator between May 6 and 9.

PSAC-UTE remains committed to advancing the following priorities through the mediation process:

• Protections against excessive term employment, along with more permanent jobs and income security.
• Protections against the expansion of shift work, as well as new rights for employees scheduled to work evenings.
• Increased work-life balance, with an emphasis on improved access to leave.
• Improved conditions for call centre workers, including scheduling rights and better protections.
• Union rights in the workplace, consistent with what other federal employers have agreed to.
• Fair wage increases that minimally keep up with inflation. 

The bargaining team appreciates the support it has received from the membership throughout this process and encourages members to continue showing visible support for the union and bargaining proposals in the workplace.

Updates will be provided as things evolve. In the meantime, be sure to go to ute-sei.org and psacunion.ca to see what PSAC-UTE has proposed, for more information, and to subscribe to regular updates. Also, should you have any questions, please contact your UTE Local President.

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Federal mediator to convene PSAC-UTE and CRA in early April – March 6, 2019

A federal mediator appointed by the Federal Public Sector Labour Relations and Employment Board has announced that mediation between PSAC-Union of Taxation Employees (PSAC-UTE) and the Canada Revenue Agency (CRA) has been scheduled for April 2-4 in Ottawa.

The forthcoming mediation session follows many frustrating months of stalled negotiations between the union and CRA, during which the employer did not meaningfully address members’ concerns and instead pushed for concessions. As a result, PSAC-UTE declared bargaining impasse in January and asked the Labour Board to establish a Public Interest Commission (PIC).

In late February, the Labour Board named a mediator for the dispute and asked both parties to return to the bargaining table with the mediator’s assistance. The Board also  indicated that the establishment of a PIC will be delayed to allow mediation to proceed.

The PSAC-UTE bargaining team remains committed to negotiating a new collective agreement that addresses members’ concerns and ensures fair wage increases.

Updates will be provided as things evolve. In the meantime, be sure to go to ute-sei.org and psacunion.ca to see what PSAC-UTE has proposed, for more information, and to subscribe to regular updates. Also, should you have any questions, please contact your UTE Local President.

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The Labour Board has appointed a mediator in PSAC-UTE’s contract dispute with the CRA – February 28, 2019

On February 27, the Federal Public Sector Labour Relations and Employment Board named a federal mediator to assist in talks between the PSAC-Union of Taxation Employees (PSAC-UTE) and the Canada Revenue Agency (CRA). The Board’s decision follows PSAC-UTE’s declaration of bargaining impasse in January, after many frustrating months of stalled negotiations.

The PSAC-UTE bargaining team is now in the process of reaching out to the mediator to set dates for the next bargaining session.

The Board also declared that the creation of a Public Interest Commision will be delayed in order to give the parties an opportunity to return to the bargaining table with the assistance of the mediator.

Since bargaining began eight months ago, the union has made it clear that key member priorities for the next contract are:

• Protections against excessive term employment, along with more permanent jobs and income security.

• Protections against the expansion of shift work, as well as new rights for employees scheduled to work evenings.

• Increased work-life balance, with an emphasis on improved access to leave.

• Improved conditions for call centre workers, including scheduling rights and better protections.

• Union rights in the workplace, consistent with what other federal employers have agreed to.
• Fair wage increases that minimally keep up with inflation. 

Unfortunately, over many months of talks, the CRA remained unwilling to meaningfully address the above concerns, and instead pushed for concessions.

Updates will be provided as things evolve. In the meantime, be sure to go to ute-sei.org and psacunion.ca to see what PSAC-UTE has proposed, for more information, and to subscribe to regular updates. Also, should you have any questions, please contact your UTE Local President.

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PSAC-UTE filed for a Public Interest Commission in January – February 4, 2019

At the end of the last bargaining session with the Canada Revenue Agency (CRA) the PSAC/UTE bargaining team declared impasse and filed for the creation of a Public Interest Commission with the Public Service Labour Relations Board.

Bargaining commenced with the Agency in June of last year. At the outset of negotiations, and in every session since, the union made clear to the CRA the key priorities for this round of negotiations:

• Protections against excessive term employment, along with more permanent jobs and income security.
• Protections against the expansion of shift work, as well as new rights for employees scheduled to work evenings.
• Increased work-life balance, with an emphasis on improved access to leave.
• Improved conditions for call centre workers, including scheduling rights and better protections.
• Union rights in the workplace, consistent with what other federal employers have agreed to.

The bargaining team reiterated these priorities again during the January 2019 bargaining session.

PSAC-UTE also tabled a wage proposal in early December that would ensure fair increases that keep up with the cost of living. However, the CRA stated that it would not table a wage position at the January bargaining session.

The union agreed to meet with the CRA all the same in attempt to resolve the other key non-wage priorities listed above. Despite the fact that other federal employers have agreed to improvements in almost all of these key areas since the last contract with CRA was settled in 2016, the CRA provided zero indication that it would address these issues over the last seven months of negotiations.

For example, even though there are term employees who have worked for many years at the CRA without ever being made permanent, the CRA has said that it will not discuss the matter. Meanwhile, throughout all bargaining sessions, the CRA has continued to insist that the union give up worker rights that have existed in the collective agreement for decades.

The bargaining team is looking for improvements in this round of negotiations, not steps backwards.

Given this lack of flexibility on the part of the CRA, PSAC/UTE filed for impasse with the Labour Board. Bargaining began seven months ago and the union believes it’s time to proceed to the next step in the process. PSAC-UTE awaits news from the Labour Board.

Be sure to go to ute-sei.org and psacunion.ca to see what PSAC-UTE has proposed, for more information, and to subscribe to regular updates. Also, should you have any questions, please contact your UTE Local President.

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CRA fails to respond to union wage proposal and other key concerns; continues to insist on concessions – January 25, 2019

The PSAC-Union of Taxation Employees (PSAC-UTE) bargaining team met with the Canada Revenue Agency (CRA) on January 21-24 to continue negotiations for a new collective agreement.

The team tabled a wage proposal two months ago that would ensure fair increases that keep up with the rising cost of living. However, the CRA opted not to make a wage counterproposal this week, and told the bargaining team it had no mandate to table anything beyond what was offered by Treasury Board in bargaining with PSAC.

Since the outset of bargaining, moreover, the PSAC-UTE bargaining team identified key issues that needed to be resolved in this round, including: evening & shift work, excessive term employment, work/life balance in call centres and job security. No serious progress has been made on any these issues, despite the fact that other federal employers have agreed to improvements in almost all of these areas since PSAC-UTE settled the last contract with CRA.

Negotiations began last June, and since then, little of substance has been accomplished, while the CRA continues to ask us for concessions.

In bargaining, the union provided the CRA with numerous examples of problems, from employees being forced to work evenings and nights to term employees spending years working for CRA and never being offered the opportunity to achieve permanency, while new hires get permanent jobs. The CRA has responded with either outright rejection of the solutions we proposed or, in some cases, it countered with proposals to make things worse. For example, it tabled a proposal that would give management the ability to schedule employees for even longer hours against their will.

On term employment, the lack of permanent jobs and other staffing concerns, the CRA won’t even discuss these at the table. As for call centres, the CRA’s proposals would not provide for significant improvements for members.

PSAC-UTE is determined to achieve a fair contract, one that protects hard fought gains and provides new rights and protections to members. PSAC-UTE members deserve to be treated with respect.

Given this lack of progress in negotiations, PSAC-UTE is declaring impasse and moving to the next step in the bargaining process prescribed by law—the establishment of a Public Interest Commission.

Under the Federal Public Service Labour Relations and Employment Act, either party may ask for the establishment of a Public Interest Commission (PIC) in the event that the parties reach impasse and are unable to reach an agreement. A PIC consists of a Chair named by the Labour Board and one representative from each side (union and employer). Once the Commission is created, its representatives set dates for a hearing in which both parties submit arguments and documentation in support of their respective positions. The PIC then issues a recommendation for settlement. The recommendation is non-binding. A PIC is not an arbitration board.

Be sure to go to www.ute-sei.org and www.psacunion.ca to see what PSAC-UTE has proposed, for more information, and to subscribe to regular updates. Also, should you have any questions, please contact your UTE Local President.

We will be sure to provide updates as things progress.

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CRA Bargaining: PSAC and UTE table wage proposals; agency fails to respond to member concerns – December 7, 2018

The PSAC/UTE bargaining team met with the Canada Revenue Agency (CRA) on December 3-6 to continue negotiations for a new collective agreement. While there was considerable discussion on several matters of concern to our members, Agency representatives did not respond with meaningful counterproposals.

Click here to see the wage proposals we made to the agency.

The PSAC/UTE wage proposal aims to: (1) Achieve fair annual wage increases that exceed current inflationary trends; and (2) Introduce a market adjustment that would close the gap between CRA workers and their former co-workers at the Canada Border Services Agency (CBSA).

The Canada Customs and Revenue Agency (CCRA) was a government agency that was split into the CRA and CBSA in December 2003. Over time, this led to vastly divergent pay for workers doing similar work in each organization. PSAC/UTE believes CRA workers deserve to be compensated fairly. Agency representatives committed to providing a response to the union wage proposal at the next bargaining session in January.

Key concerns still not addressed 

The PSAC/UTE bargaining team also reiterated previously tabled priorities for this round of bargaining:

• Increased work-life balance, with an emphasis on improved access to leave.
• Improved conditions for call centre workers, including scheduling rights and better protections.
• Protections against excessive term employment, along with more permanency and job security.
• Protections against the expansion of shift work, as well as new rights for employees scheduled to work evenings.
• Union rights in the workplace, consistent with what other federal employers have agreed to.

While there was some constructive discussion around call centres and family-related leave, the CRA ultimately provided little of substance in response to the bargaining team’s various proposals. The only progress made during this session pertained to some ‘housekeeping’ matters.

The bargaining team is scheduled to return to the table the week of January 21. PSAC and UTE are calling on the CRA to return to the table in January ready to address these key concerns for our members.

Be sure to go to ute-sei.org and psacunion.ca for more information and to subscribe for regular updates. Should you have any questions, please contact your UTE Local President.

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CRA Bargaining: PSAC and UTE push for job security and new protections – October 26, 2018

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PSAC Dental Plan Arbitration – October 2nd, 2018

After lengthy negotiations and an arbitration process, PSAC has won a major victory for the Public Service Dental Care Plan, which will result in substantial improvements for your coverage.

“The government dragged this process out by trying to get us to accept reduced coverage for our members,” said Chris Aylward, National President of the Public Service Alliance of Canada. “But our position has always been that our members deserve better, and I’m very pleased that the arbitration panel agreed with us.”

The major highlight is a 47% increase to the annual maximum for routine and major services. The current maximum of $1,700 per year will gradually increase to $2,500 per year as follows:

• $2,000 per year starting on January 1, 2019;
• $2,250 per year starting on January 1, 2020; and
• $2,500 per year starting on January 1, 2021.

Additionally, as of January 1, 2019, the following changes will be made:

• Dental implants will be covered. Implants had been partially covered by deeming them to be another procedure (i.e. bridge or denture). This would often lead to gaps in (or problems with) coverage. They are now covered in their own right.
• Coverage for replacement fillings for children will be possible 12 months after the initial filling was done (instead of 24).
• Congenitally missing teeth will be covered until age 21 (up from 19).
• Coverage during suspensions is improved.
• An allowable break in service to become eligible for the plan is extended from 5 to 7 days. Ability to have coverage for extra scaling approved retroactively. Currently, this may only be approved going forward.

The full text of the new dental plan will be posted online in the near future.

The government made a large number of proposals to the arbitration panel that sought to weaken the dental plan. Very few of them were accepted and the ones that were accepted are small and have a very minor impact on plan members. These are:

• Charges for oral hygiene instructions will now be limited to once per lifetime per adult (and remain once per year for children).
• Coverage is eliminated for minor issues such as:
  • The assistance of a second oral surgeon.
  • Dental professional peer consultation.
  • Trauma control if done at the same time as treatment for caries or pain control.
  • Enlargement of the canal or pulp chamber as a part of dental treatment separate from doing a root canal.

Any other proposals that are not mentioned above will remain status quo without change.

For further details please visit the PSAC National Website.

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UTE Bargaining Update – September 11-13th, 2018

Our PSAC/UTE Bargaining Team met with the Canada Revenue Agency (CRA) on September 11-13 to continue negotiations for a new collective agreement. While some matters were resolved with respect to leave without pay and leave for staffing processes, the CRA spent considerable time focusing on employer proposals.

We again pointed out to the Agency that we are interested in improvements for PSAC/UTE members at CRA, and will not take steps backwards. With respect to our key issues, we again reiterated that the following matters need to be resolved:

1. Precarious work: CRA has one of the worst track records in the public service when it comes to term and student employment.
2. Hours of work: Issues have arisen around hours of work, with employees being increasingly scheduled for evening work.
3. Call centres: Many problems that require resolving within call centres.
4. Work-life balance: Staffing issues and increased work-life balance.

We will be tabling wage proposals at a future date, once we have had the opportunity to fully discuss our non-economic proposals and have employer payroll data. We are scheduled to resume negotiations October 22nd. We’ll be sure to provide updates as we progress.

As always, membership solidarity and support are the key to us achieving a fair contract. Together, we can make CRA a better place to work.

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UTE Bargaining Update – June 21, 2018 & July 6, 2018

Our PSAC/UTE Bargaining Team met with the CRA on June 20^th and 21^st to commence negotiations for a new collective agreement (as our current agreement expired on October 31, 2016). Our Team made clear to the agency that, while the union is ready to negotiate in good faith, we are not interested in steps backwards for our members and are looking to achieve improvements in this round of bargaining.

We exchanged our non-wage-related proposals with the Agency. A copy of our proposals and those of the employer can be found here. We will be tabling wage proposals at a future date once we have received and analyzed employer payroll data. Some of the highlights of our proposals of particular interest to the Hamilton local include:

• Employees in Call Centers who are required to staff the telephone lines be entitled to additional rest periods of 5 minutes per hour.
• Employees working in a temporary position for three (3) years, or in concurrent temporary positions for three (3) years, shall be offered a permanent position. The hours associated with the position shall be consistent with the hours of the temporary position held at the time of conversion.

We held further negotiations from July 3rd to 5th. Topics discussed included:

• Increasing work-life balance for our members.
• Vacation scheduling
• Poor working conditions in call centres
• Excessive term employment
• Evening and shift work

Further negotiations are now scheduled for September. We’ll be sure to provide updates as we progress. As always, membership solidarity and support are the key to us achieving a fair contract. Together we can make CRA a better place to work.

Be sure to go to www.ute-sei.org and www.psacunion.ca for more information and to subscribe for regular updates. Also, should you have any questions please contact your UTE Local President.