Teresa has been employed with the Canada Revenue Agency since 2005. She’s worked in the call centre as a trainer and phone agent; in the Legislative Policy and Regulatory Affairs division as a CPP/EI Rulings Officer; and in the Collections division as a Collections Contact Officer and her current substantive role as a Collections Officer.
Teresa became a steward in 2018 to help her fellow coworkers have their rights and working conditions maintained and she hope’s to enhance them. She has a strong voice and is a great advocate. She is new to the steward role but hopes to use her voice to have our members concerns addressed. She looks forward to handling grievances to help bring a a resolution that is best for our members when they bring forward concerns.