UTE National has asked us to share the information below with our members who are employed in the SOTSO contact centres. If you have any questions, or are experiencing some/all of the situations below, please contact the local to get support.
In solidarity,
Local 00014 executive
CRA Call Centre Members – Hours of Work
April 2, 2024
Hello Sisters, Brothers and Friends,
Your Call Centre Committee has been in discussions for many months with the CRA regarding hours of work. To be clear,
- UTE does not agree with the employer that our members are shift workers;
- UTE does not agree that our members are not paid overtime for weekend work; and
- UTE does not agree that if members are only given one day of rest between shifts that they are not entitled to overtime at the appropriate rate as per our collective agreement.
- Additionally, for some members these “shifts” may cause problems related to family care.
f you are experiencing any of the above, we urge you to reach out to one of your local union representatives for assistance in filing any or all of the below grievances.
This grievance if you are required to work Saturdays
I grieve the Canada Revenue Agency’s violation of article 25, 28 and any other applicable articles of the Collective Agreement.
Corrective Action:
- That I be returned to my regular work week of Monday-Friday;
- That I be compensated with overtime as per article 28 related to working on second (2nd) day of rest; and
- Any other remedy deemed necessary to make me whole.
This grievance if the employer is forcing you to work past 6pm.
I grieve the Canada Revenue Agency’s (the “Employer’s”) violation of articles 25, 27, and 28, as well as any other applicable articles of the Collective Agreement. The Employer has contravened article 25.06 by extending my hours of work beyond 6:00 p.m., Monday to Friday,
(Also add the following if applicable): and by implementing regularly scheduled Saturday work without compensation at the applicable overtime rate.
Corrective Action:
- That the Employer immediately reinstate my normal hours of work;
- That I be paid the late hour premium and receive the applicable overtime compensation for those hours worked outside of my normal hours of work; and
- Other remedies as required to be made whole.
This grievance if the employer is unwilling to accomodate you related to disability or family status related to these shifts.
I grieve that the employer has discriminated against me based on Article 19 of the collective agreement.
Corrective Action:
- That the discrimination stops immediately;
- That I be returned to my regular work schedule;
- That I be compensated for the harm done to me; and
- Any other remedies deemed appropriate in the circumstances to make me whole.
If you have any questions or concerns regarding the above, please contact one of your local union representatives.
In Solidarity,
Union of Taxation Employees Call Centre Committee